Welcome to Yo’ Mama Cleaning Services! These Terms and Conditions govern your use of our website and services. By accessing our website or engaging with our services, you agree to comply with these terms. Please read them carefully.
1. Service Agreement:
– When you book our cleaning services, you enter into a service agreement with Yo’ Mama Cleaning Services. This agreement outlines the terms of the cleaning service, including the scope of work, schedule, and pricing.
– Our team will arrive at the scheduled time and date to provide the agreed-upon cleaning services. Any changes to the scope of work or schedule must be communicated and agreed upon by both parties.
2. Booking and Payments:
– To book our cleaning services, you must provide accurate and up-to-date information about your cleaning requirements and schedule. This includes the type of cleaning service needed, the size of the area to be cleaned, and any specific instructions or preferences.
– Payment for our services is due at the time of booking or as otherwise agreed upon. We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments. A deposit may be required to secure your booking.
3. Cancellation and Rescheduling:
– We understand that circumstances may change, and you may need to cancel or reschedule a cleaning appointment. If you need to do so, please notify us at least 24 hours in advance. Failure to provide sufficient notice may result in cancellation fees.
– We reserve the right to cancel or reschedule cleaning appointments due to unforeseen circumstances, such as inclement weather or staff availability. In such cases, we will make every effort to notify you promptly and arrange an alternative appointment.
4. Service Guarantee:
– We take pride in the quality of our cleaning services and strive to meet or exceed your expectations. If you are dissatisfied with the service provided, please contact us within 48 hours of the cleaning appointment, and we will make every effort to address your concerns promptly.
– Our service guarantee does not cover damages or issues resulting from pre-existing conditions, negligence, or improper maintenance of the premises. We recommend that you inform us of any specific areas of concern before the cleaning appointment.
5. Liability and Damages:
– While we take every precaution to ensure the safety of our staff and your property, Yo’ Mama Cleaning Services will not be held liable for any damages, injuries, or losses incurred during the provision of our services. We recommend that you secure or remove any valuable or fragile items from the cleaning area before our team arrives.
6. Health and Safety:
– Our cleaning staff undergo thorough training on health and safety protocols to ensure compliance with industry standards and regulations. We use eco-friendly cleaning products and equipment wherever possible to minimize environmental impact.
– If you or anyone in your household is experiencing symptoms of illness, please notify us in advance, and we will reschedule the cleaning appointment for a later date. We prioritize the health and well-being of our staff and clients at all times.
7. Privacy and Confidentiality:
– We respect your privacy and will only use your personal information for the purpose of providing our cleaning services. We will not share your information with third parties without your consent, except as required by law. Our website uses secure encryption technology to protect your data.
8. Changes to Terms and Conditions:
– Yo’ Mama Cleaning Services reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically for updates.
– By using our website or engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at [insert contact information]. Thank you for choosing Yo’ Mama Cleaning Services!